Support

Get help.

Email johnbhiggins7@gmail.com and you will hear back from the person who built the app. Include your iPhone model and iOS version, and what you were doing when it went wrong. Please do not send your password.

Common questions

My child’s iPhone will not pair

Pairing codes are four digits and last ten minutes, and each code can only be used once. If it has expired, generate a new one from the parent phone. If you have entered several wrong codes, wait a few minutes before trying again.

I removed an approval but my child can still play the episode

A device that is offline has not learned about the change yet. Reconnect it to the internet and open the app; it will stop playback, delete the download, and fall back to the current approvals. The parent app shows what each device has acknowledged.

My analysis is taking a long time

A long episode takes longer, because the whole thing is transcribed. If an analysis fails, the credit reserved for it goes back to your balance automatically — you do not need to ask. If a request has been stuck for more than an hour, email us with the episode name.

I cannot find a podcast

Search uses Apple’s public podcast directory. A show that is not listed there, or an episode that is not available as public audio, cannot be analysed. Some episodes cannot be processed even when they are listed.

The analysis missed something, or removed too much

Both happen, and both are worth telling us about. You can adjust your filter choices and keep individual passages without spending another credit. If a whole category is consistently wrong on a show, email us the show and episode.

I want a refund

Purchases are handled by Apple, so refunds are requested from Apple rather than from us. The app can take you to the request. If Apple approves it, the credits from that pack come off your balance.

I forgot my password

Choose “Forgot password” on the sign-in screen. You will be emailed a one-time code, and setting a new password signs out every other session on your account.

I want to delete my account

Open Account in the parent app and choose Delete account. You will be asked for your password, because it cannot be undone. Everything the privacy policy lists is removed, including stored audio and the keys on paired devices.

Reporting a security issue

If you have found a vulnerability, email johnbhiggins7@gmail.com with enough detail to reproduce it. Please give us a reasonable chance to fix it before publishing. Reports made in good faith are welcome and will not be met with legal threats.