We’re here to help

Support

Most game-night hiccups are quick to fix. Try the steps below, or send us a note.

Last updated July 13, 2026

Joining a room

Use the four-character code

Ask the host for the current room code, enter all four characters, and check for similar-looking letters or numbers.

Scan the QR code

Allow camera access when prompted, hold the full code inside the frame, and make sure the host’s screen is bright enough to read.

Two to twelve players

A room can begin when at least two players have joined. Up to twelve people can play together.

Room not found

Rooms are temporary. If the game ended or the room expired, ask the host to create a new one.

Connection issues

Keep the app open and confirm your phone has a working internet connection. If you briefly lose service, return to the app and it will try to reconnect you to your recent room.

If the screen still looks out of date, close and reopen the app. You may need to rejoin with the room code if the room has already moved on.

Host controls

The host starts the game and advances the room. If the host disconnects for about 25 seconds, the room can transfer host controls to another connected player so the game can continue.

Topic packs

Some releases may offer optional paid topic packs through Apple or Google. If a pack you previously purchased is missing, open Settings and choose Restore Purchases while signed in to the same store account used for the purchase.

Store billing and refunds are handled by Apple or Google under their policies. Topic availability can vary by app version and region.

Still need help?

Tell us what happened, which device you were using, and the app version shown in Settings. Please do not include sensitive personal information or payment details.

Email support

You can also contact us directly at johnbhiggins7@gmail.com.